We surveyed 100 senior financial crime professionals about what is holding current CLM platforms back. 

 

49% pointed to poor use of data and evidence as the biggest limitation, ahead of legacy case processes, visibility of risk change and limited AI or automation. 

 

That matters because firms often already hold much of the information they need. The challenge is whether they can connect it, understand what has materially changed and act on it without reconstructing the client picture from scratch. 

 

A more effective CLM model should help firms: 

 

• Connect parties, evidence, ownership structures and risk decisions across relationships 

• Focus reviews on material changes rather than blanket refreshes 

• Reuse evidence where it remains valid and appropriate 

• Identify every relationship affected when the risk around an individual or company changes 

• Bring screening, transaction monitoring, CRM and external signals into the same lifecycle 

• Use AI and automation to reduce manual work while keeping human accountability clear 
   

The goal is to make the right change visible, understand its impact and direct human attention to the risk that matters. 

 

Our latest report explores this further, and what that shift looks like in practice.