Trusted by Leading Financial Institutions
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How We Helped Our Customers
PA Consulting
PA and Nexus AML have worked together across multiple financialcrime remediation and managed service opportunities, combiningPA’s regulatory and solution design expertise with Nexus AML’sscalable delivery capability. This has included co-developing L1sanctions and transaction monitoring models, with defined operatingstructures and SLAs. We have jointly shaped remediationapproaches, tooling options (including rapid CLM deployment), andlarge-scale resourcing models to address client capacity gaps. Ourmodel positions PA as the prime, providing oversight, policyinterpretation and regulatory alignment, with Nexus AML deliveringhigh-volume operations with proven productivity and qualityperformance.
Faraaz Nakvi
Partner – Financial Crime & Fraud,PA Consulting
27%
Pass first time rate
2x
Increased right first time passes
22%
Reduced cost
CDD & EDD Remediation
Challenge: We supported Solaris by performing Customer Due Diligence(CDD) and Enhanced Due Diligence (EDD) on High-Risk Clients (HRCs)identified through their risk scoring model, focusing on accounts newlyopened and flagged for further review.
What we did: Our team conducted EDD in accordance with Solaris’standards and requirements, applying consistent methodologies andprocesses that could be updated as policies evolved. On average, wemanaged 60–70 new cases per month, with a total estimated workload of 420cases over the engagement period, including 210 cases for the initial period.
Results: This approach ensured thorough risk assessment, accuratedocumentation, and compliance with regulatory and internal standards whilemaintaining efficiency and scalability throughout the engagement.
Revolut
90
Analysts Mobilised within 1 Month
30%
Increased BAU Productivity
20%
Reduction in Project Time
Retail Banking TM Alert Review, Fraud Investigations and SARs
Challenge: The bank was experiencing significant growth and required support scaling up their FinancialCrime teams to ensure continued regulatory compliance. Their resourcing was not scaled in line with thegrowth the business experienced, which resulted in a significant backlog of TM alerts. As with many newproduct offerings, bad actors look to exploit them for weaknesses. Financial institutions, like thisChallenger bank, require support protecting themselves from these bad actors and ensuring they canquickly enhance their control framework to protect against any weaknesses identified.
What we did: Nexus AML’s work started with the SARs backlog, then pivoted to transaction monitoringand fraud review and investigations based on client need. Nexus AML deployed a full team of 90,including Analysts, Quality Control, Team Leaders, Training and SMEs, with the team gradually scalingbased on client need. Nexus AML quickly mobilised the team, understood the business and the specificrisks it faced, and helped to launch and scale its Financial Crime team. Nexus AML also helped pilot andlaunch new alert and automation iterations for the client’s transaction monitoring system, ensuring thatthe technology was used appropriately for effective alert generation.
Results: Nexus AML recommended and embedded process improvements to increase efficiency andquality, helping to create a more scalable long-term service. The team adapted across severalworkstreams as client requirements evolved, providing flexible support where it was needed most.Through ongoing process improvement and effective resource planning, we helped the client managedemand, strengthen delivery and reduce potential obstacles to continued business growth.
ING
KYC Remediation, Sanctions, Adverse Media and Financial CrimeTransformation
40+
People Deployed
26%
Deadline target reduced
31%
Reduced cost
Challenge: Across multiple ING businesses, Financial Crime teams faced significant capacity andremediation pressures driven by regulatory requirements, complex multi-jurisdictional KYC cases,sanctions arising from the Russia–Ukraine war and rapid growth in new products. Backlogs developedacross KYC remediation, onboarding, sanctions and adverse media workstreams, while some teams wereunder-resourced or had lost specialist knowledge. In the case of Yolt, rapid customer uptake following thelaunch of a prepaid card significantly increased Financial Crime volumes and created a need to strengthencontrols before further business expansion.
What we did: Nexus AML rapidly deployed flexible teams of Analysts, Team Leads, QC/Signatories andSMEs across ING’s UK and Netherlands operations. Teams worked alongside ING’s internal FinancialCrime functions, flexing across priority workstreams as requirements changed and providing specialistsupport across remediation, onboarding, sanctions and adverse media activity. Nexus AML also helpedstreamline and standardise processes, strengthen controls and improve operational efficiency across thedifferent engagements.
Results: Nexus AML helped ING increase remediation capacity, clear priority backlogs and respondquickly to regulatory and operational pressures across multiple Financial Crime workstreams. Processimprovements supported greater consistency and efficiency, while the flexible delivery model enabledteams to respond to changing priorities and strengthen the wider Financial Crime control environment.The relationship developed into long-term support across multiple ING businesses and jurisdictions.
Monzo
150+
Analyst Placement across Workstreams
25,000+
Completed Cases per Month
217K
Total Size Population
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Retail Banking TM Alert Review and Investigation with SAR, Law Enforcement Liaison and Fraud Alert Reviews
Challenge: The bank reviewed its client base after liaising with the regulator and required support scaling its Financial Crime teams to ensure continued regulatory compliance. As with many new product offerings, criminals are always looking to identify weaknesses in controls and exploit them. Therefore, like many Challengers, this FI needed to quickly enhance its control framework and expand its Financial Crime function to protect against any weaknesses identified.
What we did: Nexus AML quickly mobilised a team of over 150 analysts and assessed the business and itsspecific risks to efficiently work through the backlog. We provided ongoing BAU support, with theintegrated team completing thousands of cases per month, while embedding process improvements toimprove efficiency and quality. The Nexus AML MI team also built a detailed planning and forecastingmodel to track daily performance and highlight anomalies against plan.
Results: Analyst efficiency and quality increased week by week. Nexus AML provided QA support throughbuilding frameworks and scorecards, conducting RCA work and running calibration calls. The team alsopiloted new workstreams and supported policy, process and procedure development. Time and motionstudies were conducted to calculate analyst targets and project completion timescales, alongsideimprovements to Financial Crime training material.
Kroo
6
Months to Complete Remediation
33,000+
Alerts Cleared
20%
Under Budget
Delivering a Quality-Controlled Financial Crime Remediation Programme
Challenge: Kroo needed to remediate a significant backlog of personal monitoring and Zendesk alertswithin six months, while maintaining consistent decisioning, quality assurance and operationalvisibility across multiple financial crime work queues efficiently at scale.
What we did: Nexus AML deployed a trained analyst and quality-control team to disposition alerts onKroo’s systems, supported by weekly progress reporting, defined handling-time assumptions andseven-day operating coverage. The model included minimum ten-percent quality checks, rapidfeedback on failures and capacity aligned to personal monitoring, operations, proactivecommunications and other queues at scale.
Results: The engagement established a structured, quality-controlled remediation model designed toclear 33,000+ alerts within six months while giving Kroo transparent weekly oversight.
Tandem
258
Periodic Reviews Completed
8,756
Ongoing/Onboarding Screening Alerts Completed
18,460
Transaction Monitoring Alerts Completed
Retail Banking TM & Screening
Challenge: The client’s primary focus was clearing a large backlog that had built up following competitiveofferings to new customers, which created higher-than-expected demand and insufficient resource. Thisreduced capacity to review the existing customer base. The client needed to onboard new accountsefficiently while ensuring existing account flags were reviewed effectively and in line with AMLregulations. As with many product offerings, criminals look to identify and exploit weaknesses in controls,requiring the financial institution to quickly strengthen its control framework and expand its FinancialCrime function.
What we did: Nexus AML cleared the client backlog and supported its goal of reducing onboarding timesand improving the customer experience. The team consistently achieved production targets whilemaintaining high quality, with analyst efficiency and quality improving week by week. Nexus AML alsoprovided QA support, reviewing work completed by new and existing client employees and providingfeedback, while recommending and implementing process improvements and supporting newworkstreams, policies, processes and procedures.
Results: Nexus AML analysts adapted across several workstreams as client needs changed, supported byprocess improvements and effective resource planning to enable continued business growth. The teamled internal training sessions and attended review meetings to embed learnings across the client’sFinancial Crime function. Nexus AML also supported the client in identifying suspicious activity and high-risk individuals.
EML
99%
QA on work
26%
Deadline target reduced
31%
Reduced cost
Screening & TM Alert Remediations (Backlog Review)
Challenge: We supported EML Payments by addressing a significant backlog of financial crime alerts,including approximately 4,000 screening alerts and 2,000 transaction monitoring alerts, ensuring timelyand efficient clearance in line with regulatory expectations.
What we did: We deployed a skilled team to review and resolve the alerts, while also implementing arobust quality control framework by assigning dedicated QC resources to independently review at least10% of the total alert population.
Results: This approach ensured consistency, accuracy, and adherence to required standards, whilestrengthening overall confidence in the alert remediation.
Landmark Mortgages LTD
83.2%
Total Population Handled by Using Solely Data
2x
Faster to Remediate Population
15
Point Risk Model Created
Wholesale Banking - Hosted KYC
Challenge: Nexus AML was engaged by an established UK mortgage lender to assess the risk within a historic client database that lacked sufficient KYC information. The client’s priority was to screen its historical customer population, develop a more comprehensive view of risk and create a risk assessment model that would meet regulatory requirements and strengthen its overall AML controls. The project was further complicated by challenges with the lender’s third-party service provider and the complexities associated with a long-standing historic book of business.
What we did: Nexus AML created a bespoke 15-point risk model tailored to the client’s requirements andused a combination of technology and experienced analysts to assess the target population. This enableda large amount of the population to be handled solely using data, with targeted reviews supportingcompletion of the remaining cases. Enhanced due diligence was conducted on high-risk customers, whileNexus AML also developed a new AML policy and framework, managed the secure transfer and storage ofdata, and provided recommendations to strengthen the client’s wider policy and control environment. Thefull target population was remediated within eight weeks.
Results: The project gave the client a clearer and more consistent understanding of risk across its historic customer population while addressing gaps in its existing KYC information. The bespoke risk model and data-led approach enabled the majority of the population to be assessed efficiently, allowing analyst resource to be focused on customers requiring enhanced review. Alongside completing the remediation within eight weeks, Nexus AML strengthened the client’s AML framework through a new policy, improved risk assessment methodology and recommendations designed to support more robust and sustainablecontrols going forward.
