KYC, CDD & EDD

We run KYC, CDD and EDD as repeatable, auditable processes so your customer data stays accurate, up to date and usable for risk assessment, monitoring, internal audit and supervisors. Whether you’re onboarding at speed, managing periodic reviews, or under pressure to remediate backlogs, we help you improve quality and throughput without losing control.

Real-world KYC is rarely clean. We work with hard copy, scanned and digital documents, normalising information so it can be trusted and reused across your controls. This reduces manual rework, prevents missing fields from compounding over time, and supports consistent decision-making across teams.

We support periodic and trigger-based reviews so customer files remain aligned to policy as circumstances change. Our approach ensures evidence and notes are consistent, risk ratings are supported, and files are ready for internal or external challenge.

When volumes spike or historic gaps emerge, we mobilise quickly to clear KYC and CDD backlogs, run catch-up programmes, and deliver regulator-driven remediation across defined books of business or customer segments, with structured governance and quality controls.

For higher-risk relationships, we perform deeper due diligence and document clear rationale for outcomes. This includes EDD for PEPs, high-risk third countries and higher-risk industries, with evidence-based conclusions that make it clear why a customer’s risk rating is justified and how they should be treated.

We handle complex files including SMEs, large corporates, funds, trusts and layered ownership structures across multiple jurisdictions. We can explain these structures in a clear language, documenting the rationale behind ownership and control so reviewers, audit and supervisors can follow the story without ambiguity.

We also support KYC refresh and uplift during organisational change, including customers moving between entities, jurisdictions or licences. This is especially valuable for cross-border migrations that trigger new local AML requirements, where large volumes need consistent decisions at pace.

Agentic AI in KYC

Our KYC, CDD and EDD service is powered by agentic AI workflows designed by financial crime SMEs. In practice, our agentic AI:

Gathers and combines data from multiple internal systems and approved external corporate sources (e.g., company registries and beneficial ownership databases) to build a single view of the customer
Reconciles entities, relationships and key identifiers, joining information at customer and ownership level and flagging gaps, mismatches and inconsistencies for analyst review
Prepares a clear “customer view” with supporting context so analysts start with a structured file rather than hunting across systems, improving consistency in what is reviewed and recorded
Extracts key fields from documents including company documents, identity documents and corporate records, reducing manual keying while analysts focus on judgement, rationale and risk outcomes
Identifies missing or inconsistent KYC information and tracks completion, making it clear what must be obtained to meet policy and regulatory standards and preventing “partial files” becoming operational debt that undermines downstream monitoring and assurance
Supports dynamic risk profiling by combining KYC data with behavioural indicators and external corporate information, and highlighting when signals suggest a customer’s risk profile should be reviewed as portfolios evolve

This reduces time spent hunting for information and increases consistency in how customer files are assessed, documented and kept up to date.

Humans in control: SME-led workflows and accountable conclusions

Due diligence is accountable work. We keep final responsibility where it belongs:

SMEs design workflows and agent roles, oversee outcomes and handle edge cases
Final responsibility for risk ratings and EDD conclusions remains with humans
Clear file notes and evidence trails support MLRO oversight, audit and supervisor review

Client-centric integration: built around your BAU, not against it

We design our teams and tools around your workflows and systems, staying closely connected to your financial crime leadership and MLRO function. The result is a service that fits your BAU operation and delivers outcomes without disrupting existing controls or change programmes.

Skilled analysts, trained to deliver consistent quality

Our KYC, CDD and EDD analysts are selected and assessed using practical scenarios and theory tests, with senior management directly involved in onboarding and supervision. To accelerate readiness, analysts train on a custom case simulator built from real examples, so they can handle complex files confidently from day one.

We also run regular calibration with your SMEs to keep decisions, wording and risk ratings tightly aligned to your policies and risk appetite.

Service levels, quality and reporting you can manage

We operate to clear SLAs for turnaround time and quality, backed by MI and reporting that makes performance visible. Typical reporting includes:

Volumes completed, aging and SLA performance
Error rates, rework and key themes
Common gaps, emerging issues and notable findings from KYC/EDD work

Flexible delivery for BAU and one-off programmes

We support day-to-day onboarding and review flows with stable teams, and we scale quickly for one-off programmes such as lookbacks, migrations, portfolio refreshes or regulatory remediation. Capacity flexes up or down as volumes and expectations change.

Commercial options for predictable budgeting

We offer commercial structures that match the way KYC work is funded:

Cost-per-case models where you want predictable unit costs for defined tasks
Time-and-materials where flexibility is needed for complex or evolving project work

Governance, explainability and regulatory comfort

We deliver well-documented procedures, clear file notes and robust audit trails so it’s easy to evidence why a customer was rated and treated in a particular way. This supports internal audit, model governance and supervisory scrutiny — and reduces the risk of inconsistent, hard-to-defend decisions.